Shipping policy

At Bedzy, we aim to make delivery simple, transparent and affordable.

Before you order, here’s what you can expect:

  • Free metro delivery: Available to most Aussie metro postcodes.

  • Free regional delivery: Available to selected regional postcodes depending on product, warehouse location and courier coverage.

  • Shipping protection included: Every order includes complimentary shipping protection from dispatch through to delivery.

  • Tracking provided: Every dispatched order includes tracking, so you can follow your order once it leaves the warehouse.

  • Australian-based stock: All Bedzy products are stored and shipped from within Australia. We do not ship customer orders from overseas.

  • Priority Processing available: Need your order handled faster? Optional Priority Processing can fast-track eligible orders through our internal processing and warehouse release queue.

Thank you for choosing Bedzy. We appreciate your business and want to ensure you have a smooth shopping experience. Below, you will find our Shipping Policy outlining our terms and conditions.

1. Order Confirmation

Upon placing an order, two emails will be sent to your registered email address. The first email is an order confirmation email, the second will be your tax invoice receipt. Please retain this receipt as your proof of purchase. If you do not receive these emails, please check your spam/junk folder.

2. Shipment Processing Time

Orders are processed in the order they are received, with dispatch timeframes varying depending on product availability, warehouse capacity and supplier handling times.

Due to ongoing clearance activity, seasonal demand, and courier availability, dispatch times on selected items may currently be longer than usual. While many orders are processed sooner, some orders may require additional processing time during peak periods.

Our team is working closely with our warehouse and delivery partners to ensure all orders are dispatched as quickly and efficiently as possible.

Customers who require significantly faster handling may choose our optional Priority Processing service, which fast-tracks eligible orders through the dispatch queue. This option can be selected at checkout or added after placing your order.

Please allow up to 30+ business days for processing and dispatch during peak periods on selected items.

We truly appreciate your patience, understanding and support.

3. Priority Processing

Need your order handled urgently?

Bedzy’s optional Priority Processing service is designed for customers who want their order actioned faster by our dedicated priority team.

When selected, your order is fast-tracked through our internal processing, payment verification and warehouse release queue, helping eligible orders move towards dispatch significantly faster than standard processing orders.

Priority Processing is ideal for urgent orders, time-sensitive purchases or customers who simply want their order prioritised during busy sale periods.

Most eligible Priority Processing orders are processed within 1-7 business days, depending on current demand, item size, stock availability, warehouse capacity and supplier handling times.

Please note that Priority Processing speeds up internal order handling and dispatch preparation only. Courier transit times still apply once your order has been dispatched, and Priority Processing does not guarantee same-day dispatch, next-day delivery or guaranteed stock availability.

If your order is not urgent, our Free Standard Metro Delivery service remains available with no minimum spend.

4. Shipment Locations and Order Holding Policy

Domestic Only: We currently ship within Australia and do not offer international shipping. 

Third-Party Fulfilment: Some of our products are shipped directly from third-party suppliers. As a result, items in the same order may arrive in separate packages and at different times.

Shipping Restrictions: We are unable to deliver to parcel lockers or PO Boxes.

Please note, we are unable to hold any orders beyond our estimated lead times. To ensure efficient operations and prompt delivery, we recommend placing orders only when you are ready to receive them.

5. Shipment Rates and Delivery Estimates

Estimated delivery times are provided for your convenience but may vary due to factors beyond our control, including supplier processing times, shipping carrier delays, or unforeseen circumstances. Please see the approximate delivery times for standard shipping to different regions which are calculated from the time of dispatch, not from the time of ordering:

  • VIC: 1-8 business days
  • SA: 2-9 business days
  • NSW & ACT: 3-10 business days
  • QLD & TAS: 3-11 business days
  • NT & WA: 4-15 business days

Important: Delivery timeframes listed above begin once your order has been dispatched and do not include processing time.

Please note that these times are estimates and not guarantees. Your tracking ID will provide an accurate ETA once your order is dispatched. Standard Shipping is free for most metro and regional postcodes, but some areas may incur a delivery surcharge. You can check free shipping eligibility on the product pages and the cart page.

(b) Additional Shipping Notes:

(i) Business days are Monday to Friday, excluding holidays.

(ii) Orders are not usually shipped or delivered on weekends or holidays.

(iii) Delivery times can vary due to carrier practices, delivery location, method, and items ordered.

(iv) Some orders may be delivered in multiple shipments, and with different carriers.

(v) When calculating the Estimated Delivery Date, we consider transit time and shipping costs based on the order's weight and chosen delivery method.

(vi) During peak seasons and unforeseen events, shipping may experience occasional delays. We appreciate your patience during such times.

(vii) Bedzy is not responsible for incorrect shipping addresses provided by customers.

(viii) Any delivery delay must be reported within 30 days from the dispatch date, and our courier partner will investigate, which may take up to 3 working days. 

(ix) If you reside in an apartment, please note that delivery will be made to the ground floor only, as our drivers are not insured to enter the building.

(x) For customers living in properties with unusual access, such as limited entryways or challenging terrain, delivery will be made to the base of the property, which may include areas like a carport, driveway, or garage. This ensures the safety of our drivers and the efficient completion of your delivery.

6. Authority To Leave (ATL)

If you are not home at the time of delivery, please be aware that all standard deliveries are processed under Authority to Leave (ATL). This means that, if the driver considers it safe, your order will be left in a secure location (such as your doorstep or entrance) without requiring a signature. However, the final decision is at the driver's discretion.

Please note that couriers do not make phone calls before delivery, and this service does not guarantee a signature or prior notification. We recommend monitoring your tracking updates for the most up-to-date delivery information.

If you prefer not to authorise ATL, please specify your request in the Order Notes section during checkout, and we will do our best to accommodate your preference.

Thank you for your understanding!

7. Tracking Options

Once your order is confirmed and dispatched, you will receive a tracking ID and tracking link via email. Each parcel will feature a unique QR code or barcode label that is typically scanned at various stages of its journey. This allows you to track the location of your item during the delivery process. However, please be aware that there are occasions when couriers may not perform timely scans, and the website may not always display live data. Your patience and understanding during such instances are greatly appreciated.

8. Cancellations

If you need to cancel an order, please email support@bedzy.com.au as soon as possible with the subject line: "URGENT CANCELLATION Order #BZ........." Please include your order number with your full name and our team will do their best to put a stop to the dispatch. If the package is already with the courier, please contact support to arrange a change of mind return.

9. Change of Shipping Address

Email support@bedzy.com.au as soon as possible with the subject line: "URGENT CHANGE OF ADDRESS Order #BZ........." Please include your order number with the updated address. Please note, address changes after dispatch cannot be accommodated.

10. Damages

If there is packaging damage upon delivery, please contact us immediately at support@bedzy.com.au making sure to include photos or videos. 

11. Missing or Lost Package

In our experience, we've often found that the package is typically within the building or with a neighbour. Bedzy kindly requests that customers thoroughly check common courier hiding spots and surroundings. Please take a moment to inspect your immediate vicinity, and if you locate your order, do let us know.

In the event that you haven't been able to locate your order, please don't hesitate to reach out to us at support@bedzy.com.au to report any missing or lost packages.
Furthermore, if you encounter any delivery delays, you must report them to us within 30 days from the date of dispatch. Our courier partner will conduct an investigation into any such delays, a process that may take up to 3 working days. Your cooperation and timely communication are greatly appreciated. Please note, if your delivery still falls within our estimated timeframe, we won't be able to provide assistance yet as it is considered within the expected schedule.

12. Bedzy Shipping Protection Cover

You can enjoy peace of mind knowing your order is covered against damage, loss, or theft during transit. This cover applies to all standard orders up to a maximum of 6 items per order. With our Shipping Protection, you'll benefit from:

  • Expedited Resolutions: If any issues arise, we'll activate your coverage and offer a quick resolution, eliminating the need for lengthy claims with the courier.
  • Comprehensive Coverage: Rest assured with premium protection against unforeseen problems during shipping.
  • Hassle-Free Claims: Our streamlined claims process ensures you receive priority assistance and solutions.

DAMAGED DURING TRANSIT
Notification: Contact us immediately upon delivery, up to a maximum of 3 days after receiving your order, with photo or video evidence of the product damage.
Coverage: This covers product damage only, not box or packaging damage. The box is designed to absorb impacts to protect the contents.
Resolution: We will inspect the damage and offer a suitable resolution, such as a replacement or refund.

LOST IN TRANSIT
Notification: Contact us once the delivery estimate for your state has been exceeded.
Procedure: We will immediately contact the courier to investigate by checking their systems and local depots.
Resolution: If the item is found, they will expedite your delivery. If deemed lost, we will activate the cover and send a replacement.
Limitations: We cannot open an investigation if the delivery is still within the estimated timeframe. Investigations can only be initiated up to a maximum of 30 days after the end of your expected arrival date.

STOLEN AFTER DELIVERY (IF LEFT IN A SAFE PLACE)
Notification: As this constitutes theft from your property, inform the police immediately.
Documentation: Send us a copy of the police report.
Resolution: Upon receiving the police report, we will send a replacement.

GENERAL EXCLUSIONS
Non-Standard Orders: This cover does not apply to custom orders, bulk orders, oversized items, or orders exceeding 6 items.
Incorrect Address: Shipping Protection does not cover items delivered to an incorrect address provided by the customer.
Delayed Shipments: This protection does not cover delays in shipment. It covers only loss, damage, or theft.

CLAIMS PROCESS
Submitting a Claim: All claims must be submitted via our customer service portal with the required documentation.
Review and Response: Claims will be reviewed within 5 business days. Customers will be notified of the outcome and the next steps.
Resolution Options: Depending on the claim, resolutions may include replacement of the item, a partial refund, a full refund, or store credit.

CUSTOMER RESPONSIBILITIES
Accurate Information: Ensure that the delivery address and contact information provided at checkout are accurate and complete.
Receiving Deliveries: Be available to receive the delivery or provide appropriate instructions for a safe place where the item can be left.
Follow-Up: Respond promptly to any enquiries from our customer service team regarding your claim.

LIMITATIONS OF LIABILITY
Maximum Coverage: The maximum liability per order under this Shipping Protection is limited to the value of the order or the replacement cost of the items, whichever is lower.
Coverage Limits: Shipping Protection is not transferable and applies only to the original purchaser and delivery address specified at the time of the order.

13. Undeliverable Packages

If your parcel is returned to us, we will contact you via email. Re-delivery may incur an additional cost.

14. Unsuccessful Delivery Attempt

If you have opted to not allow "Authority to Leave" or if the courier determines that there is no secure location for parcel placement, and no one is available to receive the delivery, the following procedures will apply:

Australia Post Deliveries: If your order is being delivered by Australia Post and there is no one present at your address, a notification will be placed in your mailbox. This notification will provide instructions for you to collect your parcel from your local Post Office.

Deliveries by Other Carriers: For deliveries made by carriers other than Australia Post, please check your mailbox for a missed delivery slip. This slip will include instructions on how to arrange for a re-delivery at a convenient time. Please be aware that a re-delivery fee may apply if you are not available during the scheduled delivery time.

These procedures are in place to ensure the safe and secure delivery of your order, and we appreciate your understanding and cooperation in adhering to them.

15. Rejected By Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost may occur if the parcel has to be re-sent.

16. Remote Postcode Surcharge

The postcodes listed in the table below fall into the category of remote, far regional areas or island postcodes. For certain larger or heavier products, an additional delivery surcharge may be applicable. Please be aware that, in certain cases, the delivery of some products to the postcodes mentioned below may not be possible. In such instances, orders destined for these postcodes will be canceled and refunded, unless a courier exemption can be arranged with an associated surcharge. Your understanding is greatly appreciated.

State Remote / Far Regional Postcodes
New South Wales 2361, 2406 to 2409, 2627 to 2633, 2795, 2800, 2836, 2880, 2890 to 2899
Northern Territory 0800 to 0804, 0810 to 0815, 0820 to 0822, 0828 to 0829, 0830 to 0832, 0834 to 0839, 0840 to 0841, 0845 to 0847, 0850 to 0854, 0860 to 0862, 0870 to 0875, 0877 to 0879, 0880 to 0882, 0885 to 0886, 0906 to 0909
Queensland 4025, 4183 to 4184, 4271 to 4272, 4275, 4287, 4384 to 4390, 4400 to 4408, 4410 to 4428, 4454 to 4455, 4461 to 4462, 4465 to 4468, 4470 to 4498, 4507, 4570, 4581, 4612 to 4613, 4650, 4674, 4702, 4707, 4709, 4714 to 4719, 4721, 4727, 4730 to 4733, 4735 to 4737, 4741, 4743 to 4746, 4756 to 4757, 4802 to 4804, 4816, 4819, 4820 to 4825, 4828 to 4829, 4830, 4849
South Australia 5220 to 5223, 5301 to 5304, 5306 to 5311, 5401, 5410, 5440, 5690, 5733
Tasmania 7151, 7255 to 7257
Victoria 3697 to 3699, 3701, 3705, 3707 to 3709, 3740 to 3741, 3893, 3895 to 3896, 3898, 3900
Western Australia 6161, 6215, 6218 to 6220, 6221, 6223 to 6244, 6251 to 6258, 6260 to 6262, 6271, 6275, 6280 to 6282, 6284 to 6286, 6288, 6290



17. Questions

If you have questions about your order's delivery and shipment, visit our FAQ page at https://www.bedzy.com.au/pages/faq or contact us at support@bedzy.com.au.