Shipping policy

Bedzy
Last updated: 13 August 2026

At Bedzy, we aim to make furniture delivery as simple, transparent and affordable as possible.

Our furniture is stored and dispatched from within Australia through our network of Australian warehouses, suppliers and delivery partners, and free standard delivery is available to most eligible metro and selected regional Australian postcodes.

Delivery at a glance

Before ordering, here are the key things to know:

  • Free metro delivery: Available to most eligible Australian metro postcodes.

  • Free regional delivery: Available to selected regional postcodes depending on product, warehouse location and courier coverage.

  • Current delivery timeframe: Please allow approximately 2 to 10 weeks from the date you place your order for processing and delivery.

  • Shipping Protection included: Eligible standard orders include complimentary Bedzy Shipping Protection.

  • Tracking provided: Tracking details are provided once your order has been prepared and booked for dispatch.

  • Australian-based furniture stock: Bedzy furniture products are stored and dispatched from within Australia. We do not fulfil customer furniture orders from overseas.

  • Priority Order Care: Eligible orders placed from 13 August 2026 may add Priority Order Care for priority processing and additional benefits.

Delivery times vary depending on the product, warehouse, delivery location, supplier processing requirements and courier network.

While some orders will progress faster, customers should currently plan for an overall delivery timeframe of approximately 2 to 10 weeks from the date of ordering.

During exceptionally busy periods, processing alone can exceed 30 business days on selected standard orders. This processing time forms part of the overall delivery timeframe rather than being added on after it.

If we become aware that your order is likely to be materially delayed beyond the timeframe provided to you, we will endeavour to update you and provide the options reasonably available in the circumstances.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

1. Order Confirmation

After placing your order, you will ordinarily receive two emails at the email address provided during checkout:

  1. an order confirmation; and

  2. your tax invoice or payment receipt.

Please retain your tax invoice or receipt as proof of purchase.

If you do not receive these emails, please check your spam or junk folder and confirm that the email address entered during checkout was correct.

An order confirmation confirms that Bedzy has received your order. It does not mean that your order has already been dispatched or collected by a courier.

2. How Your Order Is Processed

Orders generally progress through the following stages:

Order confirmed → verification → warehouse allocation → processing and packing → courier booking → tracking issued → courier transit → delivery

Processing times vary depending on:

  • order volume;

  • product availability;

  • warehouse capacity;

  • supplier handling requirements;

  • payment verification;

  • product size and weight;

  • delivery destination; and

  • courier availability.

During periods of high demand, selected standard orders may require 30+ business days for processing and dispatch.

Our team works closely with our Australian warehouse, supplier and delivery partners to progress orders as efficiently as possible.

Customers who would like their eligible order prioritised may be offered Priority Order Care.

3. Priority Order Care

For eligible orders placed from 13 August 2026

Bedzy's previous Priority Processing service has been discontinued for new orders and replaced by Priority Order Care.

Priority Order Care is an optional paid service for customers who want their eligible order prioritised and who would like additional service and purchase benefits.

Priority Order Care includes:

✓ Priority Processing Ahead of Standard Orders

Your eligible order is placed into Bedzy's Priority processing queue ahead of standard-processing orders.

This prioritises internal order handling, allocation and warehouse-release processes.

Priority processing does not guarantee delivery within 7 business days.

Normal courier transit times apply after dispatch.

✓ Tracking Within 7 Business Days or Your Priority Fee Back

For eligible Priority Order Care orders, Bedzy promises to provide tracking details within 7 business days of order confirmation.

If tracking details have not been provided within 7 business days, contact us and we will refund your Priority Order Care fee in full.

The refund relates to the Priority Order Care fee only and does not automatically cancel the underlying product order.

The 7-business-day promise is a tracking promise, not a delivery-time guarantee.

Tracking may be generated when your shipment is booked or released to the courier. A courier's first physical scan may occur after the tracking details have been created.

✓ 14-Day Change of Mind Returns

Priority Order Care customers receive an extended voluntary 14-day change-of-mind return period from delivery.

Change-of-mind returns are subject to our Returns & Refunds Policy and generally require the product to be unused, unassembled and in resalable condition with its original components and packaging where reasonably possible.

Reasonable return freight or collection costs may apply to voluntary change-of-mind returns.

These conditions relate only to voluntary change-of-mind returns.

They do not limit your rights where goods are faulty, damaged, unsafe, not as described or otherwise fail to meet a consumer guarantee under the Australian Consumer Law.

✓ 7-Day Price Protection

Priority Order Care includes 7-Day Price Protection.

If the identical product and variant purchased from Bedzy is advertised directly on bedzy.com.au at a lower publicly available price within 7 calendar days of your order date, contact us within that period and we will review the difference under our Priority Order Care Price Protection benefit.

Where eligible, the applicable price difference will be refunded.

Price Protection is a voluntary additional Bedzy benefit and does not limit any rights available under Australian law.

✓ Priority Customer Support

Priority Order Care customers receive priority placement within our customer support queue.

Priority support means your eligible enquiry is prioritised ahead of standard customer-service enquiries where reasonably practicable.

It does not guarantee an immediate response or provide a 24-hour customer service service.

Important Priority Order Care information

Priority Order Care:

  • prioritises internal processing;

  • does not guarantee delivery within 7 business days;

  • does not remove normal courier transit times;

  • does not guarantee a specific delivery date;

  • does not guarantee immediate courier scanning;

  • does not override courier service limitations;

  • does not override delivery-access restrictions; and

  • operates in addition to your Australian Consumer Law rights.

Orders that purchased the previous Priority Processing service

Orders placed on or before 12 August 2026 that purchased Bedzy's previous Priority Processing service will continue to be handled according to the Priority Processing terms that applied when that service was purchased.

The new Priority Order Care service applies to eligible orders placed from 13 August 2026 where Priority Order Care is selected and purchased.

4. Where We Deliver

Australia only

Bedzy currently delivers within Australia.

We do not offer international furniture delivery.

Australian-based furniture stock

Bedzy furniture products are stored and dispatched from within Australia.

Some products are held by Australian fulfilment warehouses, while others are held and dispatched directly by our Australian suppliers or distribution partners.

Third-party fulfilment

Some products are dispatched directly from third-party suppliers or supplier-managed Australian warehouses.

As a result:

  • products in the same order may leave different warehouses;

  • products may have separate tracking numbers;

  • different couriers may be used; and

  • products may arrive on different days.

Receiving one parcel does not necessarily mean that your complete order has been delivered.

PO Boxes and parcel lockers

Due to the size and freight requirements of many of our products, we are unable to deliver most orders to:

  • PO Boxes; or

  • parcel lockers.

Please provide a physical street address capable of receiving the order.

Holding orders

We are generally unable to hold orders beyond their normal processing and delivery timeframe once fulfilment has commenced.

Please order when you are ready to receive your purchase.

5. Current Delivery Timeframes

Customers should currently allow approximately:

2 to 10 weeks from the date of ordering

for the complete processing and delivery journey.

This includes:

  1. payment and order verification;

  2. warehouse and supplier processing;

  3. picking and packing;

  4. dispatch preparation; and

  5. courier transit to your delivery address.

The exact timeframe depends on your product, warehouse, destination and courier.

During periods of exceptionally high demand, processing on selected standard orders may exceed 30 business days.

This processing period forms part of the overall estimated timeframe.

Unusual circumstances outside the normal delivery process, such as severe weather, natural disasters, road closures, freight-network disruption or inaccessible delivery locations, may cause further delays.

If we become aware that an order is likely to be materially delayed beyond the timeframe provided to you, we will endeavour to contact you with updated information and the options reasonably available.

6. Courier Transit Estimates After Dispatch

Once your order has been dispatched, the following approximate courier transit times generally apply:

  • VIC: 1 to 8 business days

  • SA: 2 to 9 business days

  • NSW & ACT: 3 to 10 business days

  • QLD & TAS: 3 to 11 business days

  • NT & WA: 4 to 15 business days

These estimates commence after dispatch and do not include warehouse or processing time.

The overall 2 to 10 week estimate begins from your order date.

Courier transit times are estimates rather than guaranteed delivery dates.

Once your shipment enters the courier network, tracking may provide a more specific estimated delivery date.

7. Factors That May Affect Delivery

Delivery timing can be affected by:

  • product availability;

  • warehouse capacity;

  • supplier processing;

  • courier capacity;

  • delivery destination;

  • remote or regional freight routes;

  • item size or weight;

  • peak sale periods;

  • public holidays;

  • severe weather;

  • flooding;

  • bushfires;

  • road closures;

  • natural disasters;

  • freight-network disruption;

  • incorrect or incomplete delivery information;

  • unsafe or restricted property access; and

  • other circumstances outside our reasonable control.

If Bedzy becomes aware of an issue that is likely to materially affect your order, we will endeavour to provide updated information.

8. Business Days and General Delivery Information

For this policy, business days are Monday to Friday excluding applicable public holidays.

Please note:

  1. Orders are not ordinarily processed, shipped or delivered on weekends or public holidays.

  2. Delivery times vary according to destination, courier, delivery method and products ordered.

  3. Some orders may arrive in multiple shipments.

  4. Different couriers may be used for different parts of the same order.

  5. Tracking events may not always appear immediately.

  6. Courier delivery estimates may change after dispatch.

  7. Peak periods and unexpected freight disruptions may affect delivery.

  8. Customers are responsible for providing complete and accurate delivery and contact information at checkout.

  9. Where an incorrect address supplied by the customer results in redirection, failed delivery, return-to-sender or re-delivery charges, reasonable additional courier costs may apply.

  10. Charges do not apply where the delivery problem was caused by an error attributable to Bedzy, our supplier or the courier.

9. Apartments, Units and Multi-Storey Buildings

Furniture and bulky-goods deliveries to apartments, units and multi-storey buildings are generally ground-floor delivery only.

Unless the courier has expressly agreed to another service, delivery will ordinarily be made to the closest safe and accessible point at ground level, such as:

  • the building entrance;

  • lobby entrance;

  • reception;

  • loading area;

  • ground-floor garage;

  • carpark access point; or

  • another safe ground-level location determined by the courier.

Standard delivery does not include carrying furniture:

  • upstairs;

  • through stairwells;

  • into lifts;

  • into individual apartments or units;

  • through the customer's home; or

  • to a particular room.

Courier drivers may be unable or not authorised to enter buildings or residences or carry large products upstairs.

Customers living above ground level should make suitable arrangements to move the product from the ground-floor delivery point into their property.

10. Hills, Difficult Access and Hard-to-Reach Properties

Customers must ensure that their property can be safely accessed by an appropriate delivery vehicle.

If your property has difficult, restricted or unsafe access, the courier may deliver your order to the closest safe and reasonably accessible drop-off point.

This can include circumstances involving:

  • steep hills or driveways;

  • narrow roads;

  • narrow gates;

  • low-hanging trees or structures;

  • unsealed or unsuitable roads;

  • difficult terrain;

  • restricted truck access;

  • weight-restricted roads or bridges;

  • unsafe turning areas;

  • rural access roads;

  • locked gates;

  • low clearances; or

  • other conditions that make access to the nominated address unsafe or impractical.

The closest safe delivery point may include:

  • the base of a driveway or hill;

  • property entrance;

  • front gate;

  • carport;

  • accessible garage;

  • driveway entrance; or

  • another location the driver reasonably considers safe and accessible.

The courier driver has final responsibility for determining whether their vehicle can safely access a particular location.

If you know your property has unusual access requirements, please contact us before ordering so we can help assess available delivery options.

11. Shipping Rates

Free metro delivery

Free standard delivery is available to most eligible Australian metro postcodes.

Selected regional delivery

Free standard delivery is also available to selected regional postcodes depending on:

  • the product;

  • product dimensions;

  • product weight;

  • dispatch warehouse;

  • courier coverage; and

  • destination.

Remote and far-regional locations

Remote, far-regional and island postcodes listed in Section 24 are not covered by our standard free-shipping service or standard courier network.

Different freight arrangements and additional charges may apply.

Please review Section 24 before ordering if your postcode is listed.

12. Authority to Leave

Most standard Bedzy deliveries are arranged under Authority to Leave (ATL).

If nobody is home when the courier arrives, the driver may leave the parcel in a location they reasonably consider safe.

This may include:

  • a front entrance;

  • porch;

  • doorway;

  • carport;

  • garage area; or

  • another protected location at the property.

The final decision about whether a location is suitable and safe remains with the courier driver.

Couriers generally do not guarantee:

  • a telephone call before delivery;

  • a particular delivery time;

  • a delivery appointment; or

  • a signature for standard ATL deliveries.

We recommend regularly monitoring your tracking information.

If you do not want Authority to Leave, please make the request in the Order Notes section during checkout or contact Bedzy as soon as possible.

We will do our best to pass the request to the courier, although courier-specific conditions may apply.

If no safe place is available and nobody can receive the order, a re-delivery, depot collection or return-to-sender process may apply.

13. Tracking Your Order

Once your order has been prepared and booked for dispatch, tracking information will be sent to the email address associated with your order.

Depending on the carrier, this may include:

  • a tracking number;

  • tracking link;

  • barcode or QR code;

  • estimated delivery information; and

  • parcel scans during transit.

Each parcel may have separate tracking information.

Tracking is provided by the courier and may not always display real-time information.

There can occasionally be a delay between:

  • the tracking number being generated;

  • collection by the courier;

  • the courier's first physical scan; and

  • the tracking website displaying the event.

A delay in a tracking scan does not necessarily mean the parcel is not progressing through the delivery network.

14. Delivery Delays

If your delivery appears delayed, please review:

  • the overall 2 to 10 week estimated timeframe;

  • your dispatch date;

  • the state-based courier transit estimate; and

  • the latest tracking information.

You are welcome to contact Bedzy for an update at any time.

A formal courier investigation may not be available until the parcel has exceeded the courier's expected transit timeframe.

If a dispatched parcel appears materially delayed, please contact us as soon as reasonably possible.

For courier-investigation purposes, we recommend reporting a concern within 30 days of dispatch or the expected delivery date where possible.

This timeframe helps us obtain courier records and is not a time limit on rights or remedies available under the Australian Consumer Law.

Courier investigations may require several business days while the carrier checks depot, tracking and driver information.

15. Cancelling an Order

If you need to cancel an order, please contact us as quickly as possible.

Email: support@bedzy.com.au

Suggested subject:

URGENT CANCELLATION Order #BZ......

Please provide:

  • your full name;

  • order number; and

  • confirmation that you wish to cancel.

You can also message us on WhatsApp.

If the order has not progressed beyond the point where dispatch can reasonably be stopped, we will attempt to cancel it.

Orders can move quickly between warehouse allocation, processing and dispatch, so cancellation cannot always be guaranteed after fulfilment has commenced.

If the order has already been dispatched, you may need to receive it and arrange a return under our Returns & Refunds Policy.

Nothing in this section limits any right to cancellation, refund or another remedy available under the Australian Consumer Law.

16. Changing Your Delivery Address

Please contact Bedzy as soon as possible if you need to change your shipping address.

Email: support@bedzy.com.au

Suggested subject:

URGENT CHANGE OF ADDRESS Order #BZ......

Please include:

  • your order number;

  • full name;

  • original address; and

  • requested new address.

You can also message us on WhatsApp.

We will attempt to change the address if your order has not already been dispatched or locked into the courier network.

Address changes cannot generally be accommodated once dispatch has occurred.

Where a courier agrees to redirect an already-booked shipment, additional courier charges may apply.

Please carefully check your address before completing checkout.

17. Damaged Deliveries

Furniture packaging is designed to absorb movement and impacts during freight. Damage to an external carton does not necessarily mean that the product itself has been damaged.

If your product is damaged, contact Bedzy as soon as reasonably possible.

Email: support@bedzy.com.au

Or message us on WhatsApp.

Please provide, where available:

  • your order number;

  • a description of the issue;

  • photographs of the packaging;

  • photographs of the affected area;

  • photographs showing the complete product; and

  • video where useful.

Prompt photographs and information help us investigate the issue with the supplier or courier.

Where reasonably possible, please retain the packaging until the matter has been assessed.

Nothing in this section limits your Australian Consumer Law rights.

18. Missing or Lost Packages

If tracking shows your parcel as delivered but you cannot locate it, please first check:

  • front and rear entrances;

  • porch areas;

  • side access;

  • garage or carport;

  • behind gates;

  • other safe areas around the property;

  • apartment reception;

  • parcel rooms;

  • household members; and

  • immediate neighbours where appropriate.

If you still cannot locate the order, contact us.

Email: support@bedzy.com.au

Or message us on WhatsApp.

We will review the tracking information and, where appropriate, request a courier investigation.

If a parcel is confirmed lost in transit, we will provide an appropriate resolution under our complimentary Shipping Protection benefit and any rights available under the Australian Consumer Law.

19. Complimentary Bedzy Shipping Protection

Eligible standard Bedzy orders include complimentary Shipping Protection for additional peace of mind.

Shipping Protection is an additional Bedzy store benefit and does not replace, restrict or reduce any rights or remedies you may have under the Australian Consumer Law.

Shipping Protection generally applies to eligible standard orders containing no more than 6 items per order.

It is designed to provide additional assistance for:

  • qualifying transit damage;

  • parcels lost in transit; and

  • eligible theft following an Authority to Leave delivery.

Expedited assistance

Where an eligible shipping issue occurs, Bedzy can work with the courier or supplier to coordinate the claim and resolution.

Damage during transit

For the fastest assessment under complimentary Shipping Protection, please notify us as soon as possible after delivery, preferably within 3 days, with photographs or video.

If you discover an issue later, please still contact us.

The 3-day timeframe assists us with courier investigations. It does not limit your rights under the Australian Consumer Law.

Shipping Protection relates to qualifying product damage rather than damage to external packaging alone.

Depending on the circumstances, an appropriate resolution may include:

  • replacement parts;

  • replacement product;

  • partial refund;

  • full refund;

  • store credit where agreed; or

  • another suitable remedy.

Any remedy required under the Australian Consumer Law is not restricted by these voluntary Shipping Protection terms.

Lost in transit

If your order has exceeded the applicable expected courier transit timeframe, contact us so we can investigate.

We may ask the carrier to review:

  • tracking records;

  • local depots;

  • delivery routes;

  • driver information; and

  • other freight-network records.

If the parcel is found, we will work with the courier to progress delivery.

If it is confirmed lost, we will provide an appropriate resolution, which may include replacement or refund depending on the circumstances and applicable rights.

Couriers can impose their own investigation deadlines, so we strongly recommend contacting us no later than 30 days after the expected delivery date.

This administrative timeframe does not exclude or restrict any statutory right or remedy.

Stolen after an ATL delivery

If tracking confirms that a parcel was delivered and it appears to have subsequently been stolen:

  1. check all safe locations around the property;

  2. confirm with household members and neighbours where appropriate;

  3. report the suspected theft to police; and

  4. provide Bedzy with a police report or reference number.

Where the claim qualifies under complimentary Shipping Protection and the required evidence is provided, Bedzy may provide a replacement or other appropriate resolution.

Shipping Protection exclusions

The additional complimentary Shipping Protection benefit may not apply to:

  • custom orders;

  • specially manufactured orders;

  • commercial or bulk-volume orders;

  • specialist or oversized freight;

  • orders containing more than 6 items;

  • delivery issues caused solely by an incorrect address supplied by the customer;

  • costs arising solely from a customer-requested redirection; or

  • delay alone where the shipment has not been damaged, lost or stolen.

These exclusions apply only to our additional Shipping Protection benefit.

They do not remove or restrict rights that cannot be excluded under Australian law.

Claims process

Contact our customer service team and provide the information reasonably required to assess the claim.

We aim to review complete Shipping Protection claims within 5 business days.

A more complex claim may require additional time while a supplier or courier investigation is completed.

Possible resolutions may include:

  • replacement parts;

  • replacement product;

  • partial refund;

  • full refund;

  • store credit where agreed; or

  • another appropriate resolution.

Customer responsibilities

Customers should:

  • provide complete and accurate delivery information;

  • provide a working email address and telephone number;

  • monitor tracking;

  • make reasonable arrangements to receive the delivery;

  • provide appropriate ATL instructions where applicable; and

  • respond to reasonable requests for information needed to investigate a claim.

Shipping Protection limits

For the voluntary Shipping Protection benefit only, the maximum value of the benefit will not exceed the original value of the affected goods or reasonable replacement cost, as applicable to the resolution.

The benefit:

  • relates to the applicable Bedzy order;

  • applies to the original purchaser and nominated delivery address; and

  • cannot be transferred to an unrelated order.

It operates in addition to statutory consumer rights.

20. Australian Consumer Law

Our Shipping & Delivery Policy, Priority Order Care and complimentary Shipping Protection operate alongside your rights under the Australian Consumer Law.

Nothing in any Bedzy policy is intended to exclude, restrict or modify a consumer guarantee, right or remedy where doing so would be unlawful.

The voluntary timeframes and conditions contained in this policy, including Shipping Protection reporting periods, do not remove statutory rights that continue to apply under Australian law.

Where an order cannot be supplied within an agreed or reasonable timeframe, the appropriate options will depend on the circumstances and applicable law.

Priority Order Care, Shipping Protection, voluntary change-of-mind returns and other Bedzy benefits are additional benefits and do not replace your Australian Consumer Law rights.

21. Undeliverable and Return-to-Sender Parcels

If a courier cannot complete delivery and the parcel is returned to the warehouse or supplier, we will contact you where reasonably possible.

A parcel may be returned because of:

  • an incorrect or incomplete address;

  • repeated failed delivery attempts;

  • refusal of delivery;

  • failure to collect from a depot or Post Office;

  • unsafe or inaccessible delivery conditions; or

  • another delivery issue.

Where the failed delivery results from information or circumstances attributable to the customer, reasonable re-delivery, redirection or return-to-sender charges imposed by the courier may apply.

These charges do not apply where the failed delivery was caused by an error attributable to Bedzy, our supplier or the courier.

22. Unsuccessful Delivery Attempts

If:

  • Authority to Leave is not available;

  • you requested that the parcel not be left;

  • the courier does not consider the location safe; or

  • a signature is required,

and nobody is available to receive the order, the relevant courier's failed-delivery process will apply.

Australia Post

Australia Post may redirect the parcel to a local Post Office or collection point.

Instructions may be provided by:

  • tracking;

  • email;

  • SMS;

  • a delivery card; or

  • the Australia Post system.

Other carriers

Other freight providers may:

  • leave a missed-delivery card;

  • provide online re-delivery instructions;

  • hold the parcel at a depot;

  • contact you electronically; or

  • return the parcel to the sender.

A reasonable re-delivery charge may apply where imposed by the courier and the failed delivery was not caused by Bedzy or the carrier.

23. Delivery Rejected by the Receiver

If your purchase is being delivered to another person, including as a gift, please make sure they know to expect the delivery.

If a legitimate delivery is refused and the parcel must be returned or re-delivered, reasonable courier charges may apply.

This does not affect your rights where the goods delivered are incorrect, damaged or otherwise do not comply with applicable consumer guarantees.

24. Remote, Far-Regional and Island Postcodes

Important information for customers in the postcodes below

The postcodes listed in this section are considered remote, far-regional, island or specialist-freight locations for Bedzy delivery purposes.

These postcodes are not covered by our standard free-shipping service.

Our usual standard courier network may also be unable to service some of these locations, particularly for larger or heavier furniture.

Because freight charges depend on the individual:

  • product;

  • size;

  • weight;

  • warehouse;

  • postcode; and

  • specialist courier available,

our website or checkout may not always calculate the correct freight rate for these postcodes at the time the order is placed.

What happens if you order from one of these postcodes?

You are still welcome to place an order.

After receiving the order, our team will review the available freight options.

If additional freight is required, we will contact you before dispatch and provide the available delivery option or options and any additional freight cost.

You can then choose to:

  1. accept the available delivery option and additional freight charge;

  2. ask us whether another delivery arrangement is available; or

  3. decline the additional freight charge and cancel the affected order for a full refund.

We will not charge an additional remote-area freight fee without your agreement.

If no suitable courier service is available to your postcode for the product ordered, we will contact you and provide the available options. If delivery cannot reasonably be arranged, the affected order can be cancelled and refunded.

An order placed to one of the listed postcodes is therefore subject to freight-service availability and confirmation before dispatch.

A postcode being listed does not mean that every product will incur the same surcharge. Freight is assessed according to the actual product and available delivery service.

Remote postcode list

State Remote / Far-Regional / Specialist Freight Postcodes
New South Wales 2361, 2406 to 2409, 2627 to 2633, 2795, 2800, 2836, 2880, 2890 to 2899
Northern Territory 0800 to 0804, 0806, 0810 to 0815, 0820 to 0822, 0828 to 0829, 0830 to 0832, 0834 to 0839, 0840 to 0841, 0845 to 0847, 0850 to 0854, 0860 to 0862, 0870 to 0875, 0877 to 0879, 0880 to 0882, 0885 to 0886, 0906 to 0909
Queensland 4025, 4183 to 4184, 4271 to 4272, 4275, 4287, 4384 to 4390, 4400 to 4408, 4410 to 4428, 4454 to 4455, 4461 to 4462, 4465 to 4468, 4470 to 4498, 4507, 4570, 4581, 4612 to 4613, 4650, 4674, 4702, 4707, 4709, 4714 to 4719, 4721, 4727, 4730 to 4733, 4735 to 4737, 4741, 4743 to 4746, 4756 to 4757, 4802 to 4804, 4816, 4819, 4820 to 4825, 4828 to 4829, 4830, 4849, 4874 to 4876, 4890 to 4892
South Australia 5220 to 5223, 5301 to 5304, 5306 to 5311, 5401, 5410, 5440, 5690, 5733
Tasmania 7151, 7255 to 7257
Victoria 3697 to 3699, 3701, 3705, 3707 to 3709, 3740 to 3741, 3893, 3895 to 3896, 3898, 3900
Western Australia 6161, 6215, 6218 to 6220, 6221, 6223 to 6244, 6251 to 6258, 6260 to 6262, 6271, 6275, 6280 to 6282, 6284 to 6286, 6288, 6290, 6537, 6642, 6646, 6701, 6705, 6707, 6710 to 6714, 6716, 6718, 6720 to 6722, 6725 to 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753 to 6754, 6758, 6760, 6762, 6765, 6770, 6798 to 6799

25. Delivery Information Displayed on Our Website

Delivery information may also be displayed:

  • on product pages;

  • in the shopping cart;

  • during checkout;

  • in advertising;

  • in order communications; or

  • by our customer service team.

Where a particular product has a clearly disclosed product-specific delivery timeframe that differs from this general policy, the product-specific information should be read together with this policy.

Bedzy aims to keep delivery, availability and freight information accurate and current.

Where a remote or specialist freight charge becomes known after an order has been placed, no additional charge will be applied without the customer's agreement.

26. Questions and Delivery Assistance

Our team is here to help if you need assistance with an order, tracking or delivery.

Email

support@bedzy.com.au

WhatsApp

Message us on WhatsApp

Frequently Asked Questions

Visit our FAQs

When contacting us about an existing order, please include your:

  • full name;

  • Bedzy order number; and

  • delivery postcode

so we can locate your order as quickly as possible.

Thank you for choosing Bedzy. We appreciate your business and will continue working with our Australian warehouse and delivery partners to get your order safely to you.