Most orders are shipped from our main warehouse in Victoria, ensuring fast and reliable delivery. Some bedding items are dispatched from our smaller NSW warehouse, depending on stock availability.

All orders come with full tracking and insured protection against loss, damage, or theft for complete peace of mind.

No, at this stage we only ship within Australia from our Melbourne based warehouse.

Our system will email you the tracking information automatically once your order has been dispatched. 

Deliveries will be made to your front door. Deliveries to apartments and flats will be made to the ground floor entrance only. 

Yes, changes can usually be made if the order hasn’t dispatched. Make sure to contact us ASAP to update your order details promptly after purchase.

Yes, all data is encrypted and processed securely to protect your privacy.

Yes, we accept the No Interest Loan Scheme (NILS) for purchases under $2000.

To use NILS for your purchase, simply contact us with your product preferences. We will send you an itemised invoice, which you can then submit to your NILS provider for approval.

Once approved, we will process your order and get your selected product(s) ready for you. Feel free to reach out if you have any questions or need assistance with the process.

No not at all, you can still shop freely! Creating an account lets you earn and redeem Bedzy Rewards points, track your orders, manage your details, and enjoy a more personalised shopping experience.

Yes — we offer interest-free payment options including Afterpay, Klarna, and Zip.

You’ll earn 5 Bedzy Rewards points for every $1 spent on your order. Every customer automatically earns points — no extra steps needed!

To redeem your points for money off your next purchase or other exclusive rewards, simply sign in to your Bedzy account using the same email you used at checkout / or to sign up.

We will happily accept a change of mind return within 7 days after the item is delivered to you.

Products returned must be in as new condition, and be packaged back in the original packaging and must be unused, undamaged, and must not have been assembled. 

Customers will be responsible for the actual shipping costs associated with the initial delivery, and the return. Once our team have inspected the return, we will issue a store credit voucher to your email address. The store credit will be less the total postage costs associated with the order, and will remain valid for one year from the date of issue. 


Our warehouses do not have public access, so returns must be done so via courier. We will not accept returns delivered in person to our offices, or warehouses.

How to start the change of mind returns process

Please send an email to support@bedzy.com.au with your full name, order number, and attach pictures and/or a video showing the condition of the product received and an explanation of why you would like to return product and if the item is eligible for return.

For any change of mind return, the product must be unused, undamaged, unassembled, in its original packaging and in an “As-New” condition. 

Please note: mattresses, pillows, & bedding products cannot be exchanged once opened due to health and safety concerns. 

Once a change of mind return has been accepted by the Bedzy Support Team, we will email you full instructions and provide the return address.

All items that are returned to us due to incorrect or incomplete delivery information will be treated as a change of mind return including items returned to sender due to being unclaimed.

If you wish to cancel once the package has been accepted by the courier for delivery then we will be unable to assist as it will already be on its way to you.

Change of mind cancellations and refunds are subject only to approval by the Bedzy customer support team and are not definite until you hear back from us. As such, please do not return the product to us without our prior consultation. 

Refunds are usually processed within 5-7 business days after we receive your returned item.

ALL Claims need to be sent to us via email: support@bedzy.com.au

To prevent unnecessary claim delays, we ask that the following is included on the initial claim email:
- Order Number
- Manual with missing parts indicated (if applicable)
- Images/Video clearly showing fault (if applicable)
- Images/Video clearly showing goods in original packaging (if applicable)

Faulty or Damaged in Transit Products:
- Send an email including pictures or video of the product received demonstrating the fault (If applicable, also include the manual with the part needed circled and inform the quantity).
- Provide a detailed description of the fault. 
- We will assess each situation on a case by case basis. We will advise on whether we will send replacement parts, offer a full or partial refund or replace the product.
- Please do not return the product to us unless instructed to do so. If we need the product returned, we will provide a return label.

Any postage costs incurred by the customer for return postage will not be refunded if a return label has been provided by us. 

Common reasons why you may receive a partial delivery: 

1. We have shipped your items with a single courier, but some items have fallen behind in transit.

2. We have shipped your items from different warehouses. 

3. We have shipped your items with multiple couriers due to the couriers package weight and size limitations for your postcode. 

Usually the remaining items will catch up within a few days. Please keep an eye on your assigned tracking numbers for a further update when out for delivery. 

If your estimated delivery window has been exceeded, please reach out to our customer support team: support@bedzy.com.au and include your name, order number, and description / tracking information of what item is missing. 

We thank you for your continued support, patience and understanding during our busiest time of the year. 

Please double check that you have searched through the packaging very thoroughly as the small components might become loose during transit.

If there is a part missing, please contact us immediately so that we can offer our assistance.

If available, circle the missing part on your instruction manual and send us a picture so we know exactly what part to send to you.