We’re Here to Help
At Bedzy, your complete satisfaction sits at the heart of everything we do. Pick a topic below and we’ll show you exactly what to send, so our team can assist faster.
Need a quick answer? Browse our FAQs.
- Australian Owned & Operated
- 12 Month Aussie Warranty Included
- Change of Mind Returns Available
- Full Transit Protection & Live Tracking
What can we help you with?
Not sure yet? We’ll help you decide.
Ask us anything about a product before you buy: dimensions, colours, materials, assembly, stock or delivery to your area. A real person from our team will help you find the right pieces for your bedroom.
To get the best answer, include
- The product name or a link to the product page
- Your question
- Your delivery postcode if you’re asking about delivery
- Optional: your room measurements or a photo of your space so we can help you check the fit, size or style
Shop with confidence
- Minimum 12-month warranty on all products
- Change of mind returns available on eligible unopened items
- Australian owned and operated, with a local support team
- Full transit protection and live tracking on your order
Wholesale Enquiry
Furnishing a rental, Airbnb, office, fit-out or project? Send us your requirements and we’ll come back with pricing and availability.
Please include
- Business name and ABN
- Contact name
- Products and quantities you’re interested in
- Delivery location (suburb and postcode)
- When you need the goods by
Good to know
- The more detail you send, the faster and more accurate your quote.
- Keep the subject line “Wholesale Enquiry” so your email reaches the right person.
Existing Order or Follow-up
Asking about an order you’ve already placed, or following up on an enquiry or warranty claim? Include these details so we can verify you and find your order straight away.
Please include
- Your order number
- Your full name and the shipping address or email used to order
- What you need help with (tracking, a delivery change, an update on a claim and so on)
Already emailed us?
- Reply to your existing email thread rather than starting a new one. That keeps your history in one place and gets you a faster answer. This includes warranty claim follow-ups.
- Please don’t open a new claim for the same issue, as it can slow things down.
- Item arrived damaged or faulty? Choose Start a Warranty Claim instead.
Change of Mind Return
Changed your mind? No worries. Eligible items can be returned for change of mind. Please check the conditions below before you get in touch.
Not quite right for your space? Ask us about an exchange for a different size, colour or style (subject to availability).
Please include
- Your order number and full name
- The item(s) you’d like to return
- Photos showing the item(s) are unused, in their original packaging and resalable
- Your preferred outcome: refund, store credit or exchange
- Whether you’ll arrange your own return or would like a quote (include your suburb and postcode)
Return conditions
- Contact us within 7 days of receiving your order.
- Items must be unused, unassembled and in their original packaging, in a resalable condition.
- The customer is responsible for the return. Refunds, credits and exchanges are reduced by the original delivery cost (even on free-shipping orders) and the return delivery cost. You can arrange your own return or ask us for a quote.
- Once opened, these can’t be returned for change of mind: mattresses, pillows and bedding (including toppers and protectors). Unsure about a mattress? Keep it in its vacuum-sealed packaging until you decide.
- Please don’t send anything back until we’ve approved it in writing and given you the warehouse address. Our offices don’t accept returns.
Start a Warranty Claim
Sorry something’s not right. We’ll make it right. Photos or video are essential. We can’t assess a claim without them, and sending them with your first email is the fastest way to get it resolved.
Please include
- Your order number (or proof of purchase) and full name
- Which product is affected and a short description of the issue
- Clear photos and/or a short video showing the issue. For a fault that only shows in use (wobbling, a noise, a mechanism), a video is best.
- Damaged in transit: also send photos of the outer box, the shipping label and the internal packaging
- Missing parts: a photo of everything you received, plus a photo of the manual with the missing part circled
- Your preferred outcome
Important
- Transit damage should be reported as soon as possible, ideally within 3 days of delivery.
- Keep the item and all packaging, and don’t return or throw anything away until we confirm next steps in writing.
- Missing parts? Check all the packaging first. Don’t have the manual? Let us know and we can send you a copy.
- Warranty: a minimum of 12 months on all products, unless the product page says otherwise. It covers manufacturing defects.
Something Else
Can’t see your reason listed? No problem. Send us the details and we’ll point you in the right direction.
Please include
- Your full name
- Your order number, if your enquiry relates to an order
- As much detail as you can, plus photos if they’ll help explain
Good to know
- Many common questions are answered in our FAQs.
- Our full returns and warranty terms are in our Refund Policy.
Email our support team at
support@bedzy.com.au“Send Email” opens your email app with a template ready to fill in. Remember to attach any photos or videos. Please never send card details by email.
Support Hours
Head Office Mail Location
Please note: Bedzy is 100% online. This address is our administrative office only. There is no showroom on site and it is not a returns address.
To start a return, please contact us first so we can provide the correct warehouse address for your items.
Prefer to send a quick message?
You’re also welcome to reach us using the contact form below. It’s great for quick, general questions.
Need to send photos or videos, for example for a return or warranty claim? Email us instead so you can attach them.