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Frequently Asked Questions
Most orders are shipped from our main warehouse in Victoria, ensuring fast and reliable delivery. Some bedding items are dispatched from our smaller NSW warehouse, depending on stock availability.
All orders come with full tracking and insured protection against loss, damage, or theft for complete peace of mind.
Yes. Every Bedzy purchase is backed by warranty protection for peace of mind. Most products include a 12-month warranty, while our mattresses include a 60-month warranty for added confidence.
If something is not right, our team is here to help with a fair and straightforward resolution, whether that means replacement parts, a replacement item, or another suitable solution depending on the issue.
Yes! We are 100% Australian owned and operated. We are certified Australian owned under ID: #08274
We operate under our Australian Business Number (ABN) 18 642 972 209
To ensure you shop with confidence, we provide detailed product descriptions and authentic customer reviews. With over 300 verified 5-star ratings, our excellent Trustpilot rating reflects the trust and satisfaction of our customers.
Plus, every product comes with a 12-month warranty, and to protect it during transit to your address, we include complimentary shipping protection insurance.
Bedzy accept all Credit / Debit Cards, Apple Pay, Google Pay, Shop Pay, Afterpay, Zip & Klarna.
We also welcome manual payments via bank transfer, however if paying by this option we must wait for the payment to clear before we can dispatch your order.
To pay via bank transfer, please contact one of our customer care representatives to create your manual order.
No problem at all! If you need to adjust or cancel your order, contact us ASAP. We’ll do our best to accommodate your request before dispatch. If it has not been dispatched, you will receive a full refund.
We understand that sometimes an item may not be quite right once it arrives. While businesses are not required to accept change of mind returns under Australian Consumer Law, Bedzy offers a 7-day change of mind return window to give customers extra peace of mind.
To be eligible, the item must be:
- In as-new condition
- Unused, unassembled, and undamaged
- Returned in its original packaging
- Approved by our team before being sent back
Please note that change of mind returns are at the customer’s cost, including the actual original delivery cost and the return shipping cost.
Our team will guide you through the process to make it as simple and straightforward as possible.
We believe in complete transparency, which is why we’ve partnered with Trustpilot to showcase genuine, verified customer reviews. Unlike other brands that may filter or edit their feedback on their own website, we proudly display everything.
With over 300 glowing 5-star reviews, our customers love what we offer — and we’re sure you will too! We welcome all feedback and are committed to ensuring every customer is 100% satisfied. Ready to experience it for yourself? Shop now with confidence!
Any other questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.!
Check Out How Our Happy Customers Are Styling Their Homes ✨
You’re just one step away from joining the Bedzy family! Take a peek at how others are styling their new pieces to create beautiful, cosy spaces.
Rest Assured, You’re in Good Hands
Our customers love their Bedzy furniture, and we’re sure you will too. Don’t forget: Free metro delivery, easy assembly, and a whole lot of style await you!
Let customers speak for us
Great furniture looks awesome for ourspace upstairs
Very good as described hotel quality.
This is a really comfortable mattress. Medium firmness and a pillow top. Been sleeping on it for nearly two weeks and very happy with it.
The best pillows!!
This package deal double bed, mattress, and topper is great value. Brought for a 7yr old grandson who is on the spectrum. Needed room. He loves his new bed. Also loves his secret draws lol. Thank you Bedzy. Great service. Great communication . Will be buying the queen package in the next 3mths.
Fantastic shopping experience, being in a semi rural area it is hard to find affordable shopping on big items and range. Bedzy delivered!
Fantastic quality for cost. Easy to assemble and easy shipping
I bought this for my daughter. She absolutely loves it. Said it’s like sleeping on air
Great quality, and colour. Very comfortable.
Great pillow
Ummm This bed is absolutely Amazing 🤩we have two of them in our house and everyone comments on them. It is so comfortable especially with the mattress topper. Best value for money! Get yourself one. Don’t think just do it.
It was most refreshing to find my attempt at contacting the office was attended to quickly and with helpful advice.
Fantastic quality for the price .Easy assembly and prompt service
We lost our home in the recent Bushfires in western Victoria and we needed 3 new beds fast. They came fast in fabulous condition. We love the beds they are so comfortable. The customer service was fantastic. Thank you bedzy!
Great stylish bedside tables my daughter loves them. The little compartment underneath the top is a real hit with my teenagers. Thank you Bedzy!