At Bedzy, we’re committed to providing excellent customer service with fast and efficient resolution times. While some may look for a phone number to reach us, we’ve streamlined our communication methods to ensure your queries are handled as quickly and effectively as possible. Here’s how you can contact us:
1. Email
For any queries, email us at support@bedzy.com.au or use the contact form below. Whether it’s a question about your order, a warranty claim, or general support, our team is ready to assist you. We aim to respond as quickly as possible, ensuring your concerns are addressed promptly.
2. Live Chat
Need real-time assistance? Click the live chat button at the bottom-right corner of your screen during our business hours. This is the fastest way to connect with our team for quick answers to your questions.
3. Direct Message
We love connecting with our customers on social media! Send us a direct message on Instagram or Facebook, and our team will respond as soon as possible.
You may wonder why Bedzy no longer has a phone number for customer support. The answer is simple: we’ve found that other communication methods offer faster, more secure, and more efficient resolutions for our customers.
Here’s why:
Security Commitments:
We do not accept payments over the phone to ensure your financial information remains secure. Our secure online payment system eliminates any risk of card information breaches during a phone call.
Streamlined Support:
For warranty or support claims, we require photos to assess and resolve the issue accurately. Removing the step of phone calls allows us to get straight to the point and resolve your concerns faster via email or chat.
Customer Preferences:
In our surveys conducted in 2021 and 2022, only 3% of respondents said they preferred phone support. By focusing on email, live chat, and direct messaging, we cater to the 97% who prefer these faster, more convenient communication methods.
Lower Costs, Lower Prices:
By removing phone lines, we’ve reduced our overheads. This means we can pass the savings on to you, offering lower prices on our high-quality products.
Faster Resolution Times:
Our streamlined system ensures that your queries are directed to the right team member immediately. No more waiting on hold or being transferred between departments.
At Bedzy, we’ve embraced modern, efficient communication channels to provide the best possible service for our customers. Whether you reach us via email, live chat, or social media, you can trust that we’ll handle your query with care and speed.
For further updates, tips, and inspiration, follow us on Instagram and Facebook—we can’t wait to hear from you!
Have a question or need support? Contact us today using one of the methods above.
This document was created to answer some common questions people ask about contacting Bedzy:
