If you’ve been searching for Bedzy’s phone number, you’re not alone.
It’s one of the most common queries we see — and it makes sense. When you're spending good money on a new bed or mattress, you want to know there’s someone you can speak to.
Here’s the honest answer:
We no longer operate a customer phone line — and we made that decision for a reason.
Instead, we’ve invested heavily in faster, more efficient support systems to ensure every customer gets help quickly and with full accountability.
In fact, phone support is now technically redundant for our business — and here’s exactly why.
Why Doesn’t Bedzy Have a Phone Number?
We’ve served thousands of customers without a phone line, and the feedback has been overwhelmingly positive. Here’s why we moved away from traditional phone support:
1. Security and Payment Protection
We do not accept orders or process any credit card payments over the phone — for your protection and ours. Phone payments simply don’t meet the security standards our platform requires.
2. Warranty Claims Require Visual Evidence
Most warranty enquiries require photos of the item or packaging. If you were to call, our team would only be able to tell you to email the photos to proceed with the claim. No visual = no ability to assist.
3. No Call Recordings = No Accountability
Without a phone system that records calls, there’s no way to track or verify what was said — which can lead to miscommunication. Written messages provide a clear record that benefits both sides.
4. Calls Delay Responses
Phone queues and back-and-forths slow things down. By using written communication (chat, email, social), we can route your enquiry to the right team member immediately and resolve it faster.
How to Contact Bedzy Instead
We’ve built a smarter, faster support system that allows us to serve more people with less friction:
-
Live Chat: Available during business hours on our website
-
Email: Contact us any time — we aim to reply same business day
-
Social Media: Reach us via Facebook or Instagram
-
Smart Ticketing System: Ensures no message is missed and all are tracked until resolved
Every enquiry is prioritised, logged, and assigned for a proper resolution — something we couldn’t guarantee over the phone.
What Customers Say About Our Support
“Was unsure about no phone line but I used chat and got help in under 10 minutes. Way faster than hold music!”
– Sarah, QLD
“Emailed a photo of the issue and had a solution the same day. No need for a phone call.”
– Josh, VIC
Want more feedback?
👉 Read our hundreds of 5-star reviews on Trustpilot
Why We Won’t Bring the Phone Line Back
To sum it up, phone support just doesn’t make sense for how we operate:
-
No secure payment processing
-
Warranty claims require email/photo verification
-
No call recording means no traceable communication
-
All we could do is tell you to email anyway
By focusing on channels that actually solve problems faster, we’ve created a smoother experience for everyone.
Final Thoughts: You’re Still in Good Hands
Even without a phone number, you’re never alone. At Bedzy, we’ve built our reputation on being easy to reach and fast to help — with real, Aussie-based support.
Whether you’re chasing a delivery, lodging a claim or just have a quick product question, our team is ready to assist.
👉 Visit Bedzy.com.au and hit the chat bubble or message us any time.