If your Bedzy order showed up in stages — with one box arriving on Monday and the next on Wednesday — you’re not alone.
One of the most common questions we get is:
“Why did only part of my order arrive?”
The answer is simple: many of our products ship in multiple boxes, and courier systems don’t always deliver them together. This isn’t a mistake — it’s a result of how furniture logistics work in Australia.
Here’s everything you need to know (and why it’s not something to worry about).
📦 Why Bedzy Orders Are Often Sent in Multiple Boxes
1. To Keep Delivery Costs Down
Shipping a large bed frame or furniture set in one giant package would be incredibly expensive.
By breaking your order into manageable boxes, we can:
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Keep your delivery affordable (or free to most metro postcodes)
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Protect the items better with reinforced packaging
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Allow couriers to handle items more efficiently
2. Some Boxes Are Heavier or Bulkier Than Others
A queen bed frame, for example, might come in:
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One box for the headboard
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Another for side rails
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A separate box for slats or base panels
These vary in weight and size — so they often travel in different vehicles, especially if multiple courier types (e.g. standard vs bulky freight) are involved.
3. Courier Depots Process Massive Volumes
When your order arrives at the courier’s sorting depot, it enters a high-speed logistics system where thousands of parcels are sorted every hour.
To put it bluntly:
They don’t stop to check if one box has a “match” going to the same address.
Your parcels may be scanned and loaded onto different delivery runs, even if they’re meant for the same customer.
4. Boxes Can Get Separated During Sorting
Even when all boxes are sent from our warehouse on the same day, it’s not uncommon for them to be separated during processing.
Rest assured:
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This doesn’t mean anything is lost
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Tracking links often update separately
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The remaining box/es usually follow within 1–2 business days
🔎 What You Can Do
If you receive part of your order:
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Check your tracking email — you may see multiple entries
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Look for separate consignment numbers (some couriers assign a code to each box)
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Wait 1–2 business days — it’s likely already en route
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Still unsure? Contact our support team and we’ll investigate right away
💬 Real Support, Just in Case
We don’t expect you to chase couriers yourself. If something seems missing or delayed:
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Email us at: support@bedzy.com.au
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Use live chat during business hours
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Message us on Facebook or Instagram
We track every enquiry using a smart ticketing system and we’ll make sure your full order is delivered.
✅ Why Aussies Keep Choosing Bedzy
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4,000+ products with accurate, honest listings
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Fast, insured delivery with real tracking
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Free shipping to most metro postcodes
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Lowest price guarantee — we’ll match any deal within 24 hours
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Australian Owned ID: 08274 | ABN: 18 642 972 209
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Rated Excellent on Trustpilot
Final Thoughts: One Box Today, One Tomorrow? Totally Normal.
If your Bedzy order arrives in parts, you haven’t been forgotten — your items are just travelling through an enormous courier network that moves at full speed every day.
We’ll always make sure everything gets to you safely and completely.
👉 Contact us if you’re unsure
👉 Or keep shopping with confidence