If you’ve been looking for a phone number to call us — you might be wondering:
“Why doesn’t Bedzy have a contact number?”
The short answer? Because we’ve built something better.
We made the deliberate decision to retire phone support a few years ago to give our customers faster, more effective help — and to protect your information and experience from the typical frustrations of call queues, repeating your story, or miscommunication.
Here’s why ditching the phones was the right move for our customers — and how our system now works even better.
✅ 1. Phones Are No Longer the Most Efficient Way to Help
In today’s fast-paced ecommerce world, we found that phone calls slowed things down — not just for us, but for you too.
-
You might call while not having your order number handy
-
We might not be able to see photos or tracking details while on a call
-
If you hang up, there’s no clear record of what was said
By handling all support through email, live chat, and social media, we ensure every issue is:
-
Properly logged
-
Tracked from start to resolution
-
Escalated internally if needed
-
Followed up with accountability
🔐 2. Phone Support Is Technically Redundant for Modern Ecommerce
Unlike in-store retail, there are some things we simply can’t do over the phone — for good reason:
-
❌ We do not take orders or card payments by phone (for security)
-
❌ We cannot assess warranty claims without photos
-
❌ We cannot track parcels without referencing your case ID
Even if we had phone support, we’d still have to ask you to email in almost every situation.
So instead, we’ve built a smarter, more secure system that gets the right help to you faster — and with full traceability.
💬 3. Here’s How You Can Reach Us (Fast)
We may not be on the phones — but we’re absolutely here to help:
-
Email: support@bedzy.com.au
-
Live Chat: Click the chat bubble on the bottom-right of our site during business hours
-
Social Media DMs: Reach out via Instagram or Facebook — we check them daily
-
Help Centre Contact Form: Use our contact page
All enquiries go into our high-tech ticketing system, which ensures your message is:
-
Prioritised
-
Assigned to the right team
-
Answered professionally and efficiently
✅ Why Customers Keep Coming Back
We know fast response matters — and our system delivers.
“Support was better than I’ve ever had on the phone — they had all my info and got the issue fixed quickly.”
– Adam, NSW
“No phone number? No worries. Got a detailed response to my email within 4 hours.”
– Leanne, VIC
We’re also proudly:
-
Australian Owned (ID: 08274)
-
ABN: 18 642 972 209
-
Rated Excellent on Trustpilot
With insured shipping, live order tracking, and real Aussie service — you're in safe hands.
Final Thoughts: No Call Centre. Just Better Service.
We get it — phone support feels familiar. But at Bedzy, we’re focused on what actually works best.
And that means faster resolutions, better records, and support that doesn’t miss a beat — even without a headset.
👉 Reach out to our team and we’ll take care of you.