Where to Make a Bedzy Complaint (And How We’ll Help You Resolve It)

At Bedzy, we do our absolute best to deliver great products, fast shipping and excellent customer support — but like any business, things can sometimes go wrong.

If you’ve had an issue with your order or service, we want to make it easy and stress-free to get the help you need.

This page explains exactly where and how to make a complaint to Bedzy, and what happens next.

✅ Step 1: Check Our FAQs

Before lodging a complaint, it may be worth checking our Help Centre to see if your question has already been answered.

We cover topics like:

  • Shipping delays

  • Warranty support

  • Partial deliveries

  • Returns and exchanges

  • Tracking your order

If you can’t find the answer — or still need help — keep reading.

How to Reach Us

We’re committed to resolving any issue quickly and respectfully. Here’s how to make a complaint or get help from our support team:

📧 Email

Send your complaint or query to:
support@bedzy.com.au
Or use the contact form on our website

We aim to respond as quickly as possible — typically within 1 business day.

💬 Live Chat

For real-time support during business hours, click the live chat icon in the bottom right corner of your screen.

You’ll speak with a real human (not a bot), and most issues can be resolved on the spot.

📱 Social Media DMs

Prefer to message us on socials?
You can contact us via Instagram or Facebook Messenger — and our team will get back to you as soon as possible.

📱 WhatsApp

Prefer to chat? Message us via WhatsApp and we’ll respond promptly during business hours to get you the answers you need.

We welcome feedback, questions and complaints through any of these channels.

Why We Don’t Offer Phone Support

We no longer offer phone support — and that’s for good reason:

  • We don’t accept payments or orders over the phone for security

  • Warranty claims require photos to be emailed

  • Without call recordings, there’s no way to track what’s been said

So even if you were to call us, we would still need you to email or message us — where your enquiry can be properly tracked and resolved.

What Happens After You Lodge a Complaint?

  1. Your message is logged in our ticketing system

  2. A team member reviews your case and responds promptly

  3. If a follow-up is needed, we keep the case open until fully resolved

  4. You’re kept in the loop the whole way — no chasing needed

Whether it’s a damaged item, shipping delay or something else, we aim to sort it quickly and fairly.

Our Promise to You

We’re a family-run, Australian-owned business — not a faceless overseas brand.

We care deeply about every customer and every order, and we take every complaint seriously. You’re never just a number to us.

👉 Read what other customers say about us on Trustpilot

Final Thoughts: Where to Make a Bedzy Complaint

Making a complaint shouldn’t be frustrating.
At Bedzy, you can contact us any time via:

We’re here to help — and we’ll always do our best to make things right.