At Bedzy, we work hard to make sure every order is packed with care, shipped securely, and arrives in perfect condition. But on rare occasions, things can go wrong during transit — a damaged item, a missing box, or a delay with the courier.
If this has happened to you, don’t worry — we’ve got your back.
Here’s exactly what to do if your Bedzy order arrives damaged or incomplete, and how we’ll fix it fast.
🛑 Step 1: Don’t Panic — This Happens Occasionally
With thousands of orders shipped every month, a small number of issues are bound to pop up.
But unlike many online retailers, we won’t leave you in the dark or make you chase your own solution. We have a streamlined system to fix issues quickly and professionally.
📦 Step 2: Check Your Tracking — Some Orders Arrive in Multiple Boxes
Many of our larger items — especially bed frames and bundles — are shipped in more than one box.
Even though all boxes are sent at the same time, it’s common for couriers to deliver them on separate days.
✅ Check your tracking link (emailed to you after dispatch) — it often shows multiple boxes with separate scans and delivery statuses.
📸 Step 3: If an Item Is Damaged, Take Photos
If your item has arrived damaged or faulty, the fastest way we can help is by seeing the issue clearly.
Please:
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Take clear photos of the damage
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Include images of the packaging if it’s torn or marked
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Send photos via email to support@bedzy.com.au
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Include your order number and a quick description of the issue
Our support team will review and respond promptly — in most cases, within 1 business day.
✅ Step 4: We’ll Investigate and Fix It Fast
Once we’ve reviewed the photos and your message:
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If the item is clearly damaged or faulty, we’ll organise a replacement, spare part, or full refund
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If a parcel was lost in transit, we’ll work with the courier to resolve it under insurance
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If your item was shipped in multiple boxes, we’ll confirm the courier’s schedule and follow up if needed
We keep you updated every step of the way — no radio silence.
🔐 Why Don’t We Offer Phone Support?
Some people ask why they can’t call us directly. Here’s why:
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For security, we never process payments or orders over the phone
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All warranty claims require photo evidence
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Without call recordings, we can’t track or verify verbal conversations
So if you were to call us, we’d have to ask you to email anyway. That’s why we’ve built a smarter system that gets things resolved properly — and in writing.
📞 How to Reach Us
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Email: support@bedzy.com.au
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Live Chat: Use the icon at the bottom-right of your screen (during business hours)
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Facebook or Instagram: Message us directly for help
All enquiries go through our ticketing system, so nothing is ever missed or forgotten.
💬 What Our Customers Say
“My order arrived in two boxes, but one came the next day. Bedzy explained it clearly and gave me tracking. Very helpful!”
– Sarah, WA
“One slat arrived cracked. I sent photos and they shipped a replacement straight away. Great customer service.”
– Jeremy, QLD
👉 Read more reviews on Trustpilot
✅ Why Customers Trust Bedzy
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100% Australian Owned & Certified
(Australian Owned ID: 08274 | ABN: 18 642 972 209) -
Over 4,000 products delivered Australia-wide
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Insured shipping, real-time tracking, and fast replacements
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Rated Excellent on Trustpilot
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Family-run business with real Aussie customer service
Final Thoughts: Damaged or Incomplete Bedzy Order? We’ll Fix It.
No one likes issues with their order — but when they do happen, Bedzy makes it simple to resolve.
With photos, tracking, and real Aussie support, you can feel confident that we’ll take care of it.
👉 Contact Us Now if you need help
👉 Or keep shopping online with confidence